Instructor’s Manual: The Carlson Company and Global Corporate Citizenship: The protection of children in the travel and tourism industry

Robyn Linde, Rhode Island College
H Richard Eisenbeis, Hasan School of Business


The case is designed to generate a discussion about the motivations and risks of initiating policies of corporate social responsibility, as well as the potential advantages and opportunity costs of embracing these ethical policies. It uses as its setting Carlson Companies, an international giant in the hospitality business, to identify and address organizational problems associated with sex trafficking in general and sex trafficking of children in particular. In addition, it looks at the role of the travel and tourism industry in the sexual exploitation of children, including the ways in which airlines and hotels transport pedophiles to countries where children are available for exploitation. It also discusses national and international law and remedies regarding the sexual exploitation of children.