Degree Name

Master of Science in Nursing (MSN)

Document Type

Major Paper


School of Nursing



Date of Original Version



Communication is at the center of providing health with care. Good communication between nurses, patients, and among members of the health care team is paramount in delivering patient-centered care. The literature has demonstrated that mobile communication devices can improve quality and efficiency of communication among clinicians, mobilize information, improve clinical workflow, improve response time, and provide cost savings. The research has also revealed unintended consequences such as interruptions in care, increase in errors, caregiver distractions, and reductions in workflow processes. There is currently limited evidence in the literature regarding the perceptions of nurses regarding the use and satisfaction of mobile communication devices. This study examined a convenience sample of nurses (n=64) working in an acute care setting. Donabedian’s process, structure, and outcome model was used to guide this exploratory research. Registered Nurses (RNs) participated in a self-reported one-time survey on perceptions of the use of wireless mobile communication devices. The survey consisted of a 34 response Likert questionnaire which included questions about the mobile devices’ impact on communication, the personal impact the device had on nurses, the perceptions of training and implementation, the devices’ involvement in patient safety, and the overall impact of using the device. The results suggest an increase in the speed and reliability of communication with the use of a mobile communication device, improved response time to patient issues, and improved communication. However, nurses responded unfavorably regarding the impact on patient safety. Trends in data demonstrated nurses with less experience scoring more favorably than nurses with more experience. Most nurses responded unfavorably to the overall impact these devices had.